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Cleaning with Care, Serving with Heart

At First Response Custom Cleaning, we’re more than just a cleaning crew — we’re your neighbors here in the 757. As a firefighter/paramedic-owned and operated business, we bring the same dedication, reliability, and care from our first responder careers into every home we service.

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We specialize in carpet cleaning, tile & grout cleaning, upholstery cleaning, dryer vent cleaning, and air duct cleaning. Whether it’s making your floors look brand new, freshening up your furniture, or improving your home’s air quality, we tackle every job with pride and attention to detail.

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And if you’ve got a dog, rest assured—they’re getting a warm hello and some love before we even unload the equipment.

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Clean homes. Happy pets. Friendly faces. That’s the First Response difference.

Firefighter Emblem - Firefighter Owned Carpet Cleaning Newport News Virginia, Poquoson, Smithfield
Paramedic Emblem - Firefighter/Paramedic Owned Carpet, Air Duct, Dryer Vent Cleaning Newport News, Virginia, York County
American Flag with Firefighter Axe - First Response Custom Cleaning, Newport News, York County Va, Poquoson, Smithfield

Service List

From floors to air, we’ve got you covered. Explore our professional cleaning services designed to refresh, protect, and maintain every part of your home.

Before & after carpet cleaning, professional carpet cleaners Newport News Va

Carpet & Rug Cleaning

Carpet & Rug Cleaning – Our multi-step process starts with a pre-inspection to identify concerns and set expectations, followed by vacuuming, pre-treatment, deep scrubbing, hot water extraction, post-treatment, and deodorizing for a refreshed space

Before & after tile cleaning, professional tile and grout cleaners Newport News Va

Tile & Grout Cleaning

Tile & Grout Cleaning – We begin with a pre-inspection, then apply a targeted pre-treatment, scrub grout lines, and extract built-up dirt. If approved, we finish with a protective sealer to keep your floors looking great longer.

Sofa, upholstery cleaners Newport News Va

Upholstery Cleaning

Upholstery Cleaning – Our process includes a pre-inspection, setting expectations, vacuuming, pre-treatment, and careful extraction when appropriate for the material, followed by post-treatment and deodorizing to leave your furniture fresh and inviting.

Before & After Dryer Vent Cleanig, Professional Dryer Vent Cleaners Newport News Va

Dryer Vent Cleaning

Dryer Vent Cleaning – We start with a camera inspection to assess buildup and potential hazards, then use professional-grade equipment and compressed air as needed to remove lint and debris—improving safety, efficiency, and drying performance.

Before and After Air Duct Cleaning, Professional Air duct cleaners Newport News Va

Air Duct Cleaning

Air Duct Cleaning – Using powerful truckmounted equipment, we inspect your system and clear dust, allergens, and debris with rotary brushes and compressed air—boosting your home’s air quality and HVAC efficiency.

Water Extraction by professional water mitigation company Newport News Va

Water Restoration

Water Damage Restoration – We respond quickly to assess the damage, remove standing water, and use professional drying equipment to restore your property and prevent further issues.

Before and After Carpet Dyeing, professional carpet dyers for repair and bleach spots Newport News Va

Carpet Dyeing / Bleach Spot Repair

Carpet Dyeing & Bleach Spot Repair – We use professional carpet dyes to restore faded areas and repair bleach spots, bringing your carpet’s color back to a seamless, like-new appearance.

First Response Custom Cleaning Dog Petting while carpet cleaning Newport News Va

Dog Petting

Dog Petting – Around here, pets are family. Every furry friend we meet gets the royal treatment—belly rubs, ear scratches, and plenty of “good boy” or “good girl” praise. It’s our favorite part of the job, and it’s always free. 

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